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Troubleshooting and FAQ

I don't see Exopen AI in the menu​

You need to be either a company-domain admin or have a role with the Exopen AI permission enabled. Ask your admin — see Managing user access.

The stream stopped​

An answer can be cut off for several reasons:

  • Token limit: the AI hit max length on its answer. Ask the same question more narrowly.
  • Context window full: the conversation has grown too long. Start a new conversation and bring along the most important context from the previous one.
  • Network or server error: try again in a moment.

The AI can't find that customer​

Check the customer's full name or use the customer number. Spelling variations or different name forms (with or without "AB", subsidiaries, etc.) can stop the AI from finding the right record.

The answer is wrong — what do I do?​

  1. Click thumbs down. You can optionally add a short comment about what was wrong.
  2. Ask the question again, more specifically — e.g. specify period, customer, or product.
  3. Ask the AI to show how it got there: "How did you compute that?"

The chart looks odd​

Ask for a specific chart type ("line chart", "bar chart"). Also ask for a specific aggregation if the data isn't pre-summarised ("sum by month").

My uploaded file isn't saved​

Files travel with the message you send. They are not stored separately in a file library. When the conversation is deleted, the files go with it.

More help​

Contact your Exopen admin or Exopen support.